For more than 30 years, the Long-Term Care Ombudsman program has assisted elderly residents and prospective residents of
nursing homes, assisted living and residential homes. The program serves 12,000 Middle Tennessee seniors in 190 long-term care facilities
located in 13 counties. As an impartial third-party advocate of the nursing home residents, the ombudsman is not an employee of the nursing
home or the state agency responsible for inspecting the facility.
Currently, the program has 25 volunteers. Last year, the program staff and volunteers contributed 2,598 hours visiting residents and
monitoring conditions.
All communications with the ombudsman are kept confidential. When a resident or family member can’t resolve a problem through consultation
with the facility staff, they work with the ombudsman or the volunteer representative assigned to the facility.
Providing long-term care strategic counseling and helping families find the right long-term care solution.
Works to resolve problems or complaints affecting long-term care residents through investigation, mediation and counseling.
Identifies problem areas in long-term care and advocates for change.
Provides information about long-term care and related services.
Promotes resident, family and community involvement in long-term care.
Routinely visits long-term care facilities.
For more than 30 years, the Long-Term Care Ombudsman Program has assisted elderly residents and prospective residents of nursing homes, assisted living and residential homes.
