Conflict resolution services available at no cost.
Since 1976, the Long-Term Care Ombudsman service has assisted residents in homes for the aged and prospective residents of nursing homes, assisted living facilities, and residential homes for the aged*. We provide an impartial third party—not an employee of the nursing home or the state agency responsible for inspecting the facility—whose primary purpose is the resolution of problems. Click here to learn more about residents’ rights.
Pursuant to the Mid-Cumberland Human Resource Agency’s policy of non-discrimination, the Ombudsman service does not discriminate on the basis of race, age, sex, religion, color, disability, or national origin. The Long-Term Care Ombudsman service is authorized by the Federal Older Americans Act and administered at the state level by the Tennessee Commission on Aging through the State Long-Term Care Ombudsman. All matters are kept confidential.
*Some facilities do not have an assigned Ombudsman Representative. Please contact us to confirm.
Why We Do It
Consider these Middle Tennessee Elder Care facts:
- Number of long-term care facilities: 160
- Number of residents in homes for the aged: 12,000
- Percentage of residents in homes for the aged with no family or friends to advocate: 50%
- Number of hours of care required by the state, per resident in homes for the aged within a 24-hour period: 2
- Average number of hours of care actually needed per resident in homes for the aged within the same specified period: 4.1
- Most frequent complaint made by residents in homes for the aged and their loved ones: lack of sufficient staff
Counties Served by the 5th District Long-Term Care Ombudsman Service
Interested in volunteering? Long-Term Care Volunteer Ombudsman Representative might assist in any of the following scenarios:
- Work to resolve problems or complaints affecting long-term care residents in homes for the aged through investigation, mediation, and counseling.
- Identify problem areas in long-term care and advocates for change.
- Provide information about long-term care and related services.
- Promote resident, family, and community involvement in long-term care.
- Educate the community about the needs of long-term care residents.
- Coordinate efforts with other agencies concerned with long-term care.
- Visit long-term care facilities routinely through the volunteer program to talk to residents in homes for the aged and monitor conditions.
- Educate facility staff about residents in homes for the aged, rights, and other issues.
There is no charge for the Ombudsman services; contributions to the service, however, are accepted and used to provide additional services. The United Way provides additional funding.
Telephone - 615.850.3918
Email - email@example.com